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Shark AI Self-Empty Robot Vacuum (AV2501s)
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Shark AV2501S AI Ultra Robot Vacuum, with Matrix Clean, Home Mapping, 30-Day Capacity HEPA Bagless Self Empty Base, Perfect for Pet Hair, Wifi, Dark Grey | Matrix Clean, 360° LiDAR Home Mapping, 30-Day HEPA Bagless Self-Empty Base, Self-Cleaning Brushroll, Wi-Fi
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Purchase options and add-ons
| Brand | Shark |
| Model Name | AI Ultra |
| Surface Recommendation | Carpets & Hard Floors |
| Special Feature | Bagless, Pet Hair Pick Up, Self-Cleaning Brushroll, Self-Emptying |
| Color | Dark Grey |
About this item
- INCREDIBLE SUCTION: Powerful Shark suction picks up dirt and debris on all floor types—tackling even the toughest of messes in your home.
- NO SPOTS MISSED: With Matrix Clean Navigation, the vacuum cleans in a precise matrix grid taking multiple passes over dirt and debris for whole home, deep cleaning coverage.
- IT EMPTIES ITSELF: The bagless, self-emptying base holds up to 30 days of dirt and debris while its true HEPA filtration captures and traps 99.97%* of dust and allergens (*down to .3 microns).
- PRECISION HOME MAPPING: 360° LiDAR vision quickly and accurately maps your home so your robot can methodically clean detecting and avoiding objects in its path, day or night, adapting to everyday changes in the home.
- PERFECT FOR HOMES WITH PETS: With powerful vacuum suction, Shark’s self-cleaning brushroll, and HEPA filtration system the robot captures pet hair, dust, dander and allergens with ease.
- HANDS-FREE CONTROL: Set a cleaning schedule, initiate on-demand cleaning, or activate cleans all with sound of your voice using Amazon Alexa or Google Assistant.
- EXTENDED RUNTIME: Up to 120 minutes of runtime for whole-home cleaning. And with Recharge and Resume, the robot will return to the dock, recharge, and can pick up where it left off.
- BUILT, TESTED, AND PERFECTED: Shark puts their robots through rigorous testing to guarantee reliable, and high-quality performance.
- WHAT’S INCLUDED: 1 Shark AI Ultra Robot, 1 HEPA Self-Empty Base, and 2 Side Brushes.
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Sustainability features
This product has sustainability features recognized by trusted certifications.Carbon emissions from the lifecycle of this product were measured, reduced and/or offset.As certified by
The ClimatePartner certified product label confirms that a product meets the requirements for the five steps in climate action including calculating carbon footprints, setting reduction targets, implementing reductions, financing climate projects and communicating transparently to continuously reducing emissions.CFBWC2 - Shark Navigator Robot Vacuum + Self-Empty Base, White, AV2110S | SmartPath Navigation, Self-Empty Base 60-Day Bagless, up to 50% More Suction, Detects & Avoids Objects, Anti-Hair Wrap, Wi-Fi37% offLimited time dealFREE Shipping by AmazonGet it as soon as Sunday, Aug 9
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From the brand
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Instead of just building robots, Shark has obsessed over cleaning homes. Featuring a lineup of different technology-packed robots, there’s something for every cleaning need—and backed with Shark’s proven cleaning prowess.
Whether it’s vacuuming & mopping or self-emptying & self-cleaning, you can be sure that Shark robots will get the job done right and meet your expectations of clean.
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Product information
| Surface Recommendation | Carpets & Hard Floors |
|---|---|
| Other Special Features of the Product | Bagless, Pet Hair Pick Up, Self-Cleaning Brushroll, Self-Emptying |
| Controller Type | App Control |
| Filter Type | Foam |
| Battery Life | 120 minutes |
| Battery Type | Lithium Ion |
| Voltage | 120 volts |
| Power Source | Battery Powered |
| Control Method | Voice |
| Compatible Devices | Amazon Alexa, Google Home |
| Form Factor | Robotic |
| Item Dimensions L x W x H | 13.7"L x 13.7"W x 4.1"H |
|---|---|
| Item Weight | 14.4 pounds |
Warranty & Support
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Shark AV2501S AI Ultra Robot Vacuum, with Matrix Clean, Home Mapping, 30-Day Capacity HEPA Bagless Self Empty Base, Perfect for Pet Hair, Wifi, Dark Grey | Matrix Clean, 360° LiDAR Home Mapping, 30-Day HEPA Bagless Self-Empty Base, Self-Cleaning Brushroll, Wi-Fi
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| Surface Recommendation | Carpets & Hard Floors |
|---|---|
| Other Special Features of the Product | Bagless, Pet Hair Pick Up, Self-Cleaning Brushroll, Self-Emptying |
| Color | Dark Grey |
| Filter Type | Foam |
| Indoor Outdoor Usage | Indoor |
| Number of Wheels | 2 |
| Number of Speeds | 1 |
| Recommended Uses For Product | Regular home cleaning, Pet hair cleaning |
| Style Name | Matrix Dry Auto Empty (30 days) |
| Brand Name | Shark |
|---|---|
| Model Name | AI Ultra |
| Included Components | Filter, HEPA Self-Empty Base, Shark AI Robot, Side Brush |
| Model Number | AV2501S |
| Global Trade Identification Number | 10622356585757 |
| UPC | 622356585750 |
| Manufacturer Warranty Description | 1 year limited warranty. |
| Item Type Name | Shark AV2501S AI Robot Vacuum with HEPA Self-Empty Base, Bagless, 30-Day Capacity, LIDAR Navigation, Perfect for Pet Hair, Compatible with Alexa, Wi-Fi Connected, Dark Grey |
| Manufacturer | SharkNinja |
| Number of Items | 1 |
| Best Sellers Rank |
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| ASIN | B09H8CWFNK |
| Customer Reviews |
4.0 out of 5 stars |
Product Description
Meet the Shark AI Ultra Robot Vacuum, designed to deliver powerful, hands-free cleaning with advanced navigation across carpets and hard floors. It lifts dirt, debris, pet hair, and fine dust while adapting to different floor types for consistent performance throughout your home, from high-traffic areas to everyday messes. Matrix Clean navigation enhances coverage by guiding the robot in a precise grid pattern, allowing it to take multiple passes over areas that need extra attention for a more thorough result. The self-emptying base holds up to 30 days of dirt and debris, reducing the need for frequent emptying, while HEPA filtration helps capture dust and allergens inside the system for a cleaner home environment. Built with pet owners in mind, it features a self-cleaning brushroll with anti-hair wrap to pick up pet hair and long hair without tangling, helping maintain strong, continuous performance. Advanced 360° LiDAR mapping quickly learns your home layout, enabling the robot to clean in an organized path, avoid obstacles, and adapt to changes in your space, even in low light conditions. With up to 120 minutes of runtime, the robot can cover more ground before automatically returning to recharge and resume cleaning where it left off for seamless, uninterrupted performance. Using the SharkClean app, you can schedule cleanings, target specific areas, set boundaries, and control your robot vacuum with Amazon Alexa or Google Voice for a more customized and convenient cleaning experience. Built for powerful performance and everyday convenience, this robot vacuum delivers reliable, automated cleaning for modern homes.
Top Brand: Shark
Customer reviews
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
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La recomiendo 100% me encanta
Top reviews from the United States
- 5 out of 5 stars
Overall very happy with this product.
Reviewed in the United States on December 8, 2024My Usage and Overall Comments:
==============================
Have had the Bot for 2-3 weeks now.
Mostly used on 2nd floor (bedrooms/bathrooms/Loft area) which is 90% carpet. I mapped this floor only.
Occasionally used on 1st floor, which is about 50% carpet. (Not mapped).
Overall it seems to do a pretty good job, keeping in mind these Bot Vacs are not meant for DEEP cleaning carpets.
Much quieter than my old Neato Botvac80!
Cleans my 2nd floor on a single charge with BOOST cleaning, and recharging takes about 3 hours.
Overall I feel it's a good Robot Vac, but wouldn't spend more than $300 for it.
Floor Mapping Review:
==============================
- My 2nd floor is about 1,000sq ft and it takes about 10-12 mins to map it.
- It's not the greatest at mapping. It will sometimes take 2-3 "Explore" runs for it to get it right because it
occasionally misses entire wall sections.
- Adding/Changing/Removing Room Labels and No-Go Zones on the app is pretty easy.
If you're older, it's easier to do it on a Tablet vs the phone.
- I noticed that once it completes the entire cleaning run on the 2nd floor, it seems like it internally compares the results
with the full map(??), and if it detects area's that it missed it will go back to them to clean them.
When it does do that, it doesn't always clean them in the most efficient order, often running from one end of the
house to the other to address these areas. I have also seen this behavior when tasked with cleaning a specific room.
It's will sometimes bounce around in the room getting the spots it feels it missed.
- There have been times where I've seen it do several clockwise/counter-clockwise spins in the same spot as if it's trying
to decide where to go next. Sometimes these crazy spins can last 30-40 seconds.
- So far no problems with it finding the Base Unit and Docking with it.
- Mapping is only required if you need to specify No-Go Zones or want the ability to vac a specific room(s) so you CAN
do like in my case, map the most commonly vacuumed floor (ie: 2nd floor) then manually initiate a cleaning for the 1st floor.
(see more about mapping in my "CONS" section).
Detailed Review:
==============================
PROS:
- It's fairly quiet. You can actually have a conversation standing next to it as it's cleaning.
- Their SHARK CLEAN app is easy to use. Again, if you are older using it on a Tablet (larger screen0 will be a better experience.
- The self-vacuuming / evacuation unit works well, typically removing 95% of the bot vac's contents.
- So far have not had any issues with it getting stuck in a corner, going over room thresholds/transitions, etc.
- Bump avoidance it pretty good as long as objects are high enough for the Lidar Sensor to see it.
- No issues transitioning between carpet and hardwood/tile surfaces.
- Although it may not take the most efficient paths on occasion, and sometimes re-cleans a section(s) 2-3 times during it's total run,
it does appear to do a very through clean, cleaning all the places that it possibly can reach.
- It does well respecting No-Go Zones.
- Ledge detection works well also, but the fall-off is only detected after about 25% of the bot is hanging over the edge - depending on it's speed.
It can be nerve wracking to watch near stairs!!
- The Evacuate and Resume feature is nice to have. (After every 30 mins of cleaning, it will return to the Dock to empty its dust bin then
return to clean where it left off.
- The Do Not Disturb Schedule works well.
- The No-Go Zones work well.
- Although I have not had a need for it as of yet, I'm confident the Recharge and Resume feature will work fine.
FYI:
- Initial WiFi Setup: I did have an issue trying to pair the Bot with my phone. I think after I rebooted my phone it finally worked.
- Annoying - if you remove the Bot's dust bin while it's ON, it will complain stating it's dust bin needs to be replaced.
- The foam roll filter in the Docking station gets VERY dirty real fast and needs to be cleaned every 2-3 runs.
It's easy to clean, just tap over a garbage can to get the bulk off, then slide off the foam roll from it's base and rinse in a sink.
Let dry completely before returning to docking station.
- The Evacuation system will engage EVERY TIME you return the Bot to the dock. So if you pull the Bot off just to check the roller, as soon as you
re-dock it, the evacuation system will turn on.
- The Evacuation system is as loud as a typical upright vacuum, so keep that in mind when deciding on a location for it!!!
- I have not tried the SCHEDULED Cleaning at all. I personally prefer to manually initiate when/where I want it to clean.
CONS:
- I was not able to Register the Bot via the app - kept saying "Something went wrong". Had to do it online.
- The app could use some improvements/updating, like showing the current location of the BOT and what it's cleaned so far as it's running,
estimated time of completion, etc.
- Deleting your map when you want to do a "Re-explore" (ie: Re-Map) can take a minute or two to complete.
- "Matrix" cleaning can only be performed on one room at a time. So if you have 3 kids bedrooms you want to Matrix clean you have to select one,
do the cleaning, then send it out again to do the Matrix cleaning on the 2nd bedroom, etc.
You might be able to work around this by setting up 3 Scheduled cleanings(??), one for each room.
- The Mapping system could be MUCH better. I can understand it not mapping a shoe on the floor, but missing an entire 10-FOOT WALL SECTION???
Would be nice to have Multi-Floor/Level mapping also.
- I've run into an occasional issue where after doing a manual cleaning (via press of the CLEAN button) on the 1st floor (not mapped),
then using the app to vac a specific room on the 2nd floor (mapped), it will clean the room, but then starts re-cleaning the last 3-foot section
over-and-over until I manually stop it. Others also have reported odd issues jumping between "Mapped" cleaning and "non-Mapped" cleaning areas.
The fix for me was to delete my map and have the bot do a re-explore to build it again (and hope it does it correctly on the 1st pass).
If this issue continues, I'm toying with the idea of not doing any mapping at all and just letting the Bot figure it out as it goes regardless of the floor it's on.
I'll loose the No-Go Zones and Specific Room Clean functions and it will likely take longer to run,
but it might be worth it until the Mapping Logic is improved.
CUSTOMER SUPPORT:
==============================
I did reach out to them when I had the "re-cleaning the same 3-foot section" issue after bouncing between a Mapped and Un-Mapped floor.
This was during Black Friday weekend, and I only waited 5-10 minutes to speak with someone. They were OK, some easier to understand than others.
I was eventually connected with one of their Technical Support staff and had to re-explain the issue. He asked if I could run the cleaning session
again (I was fine with that) and he wanted to video record the Bot in action, so he sent me a link for the video connection. I was unable to get
that working (Android phone issue??). He asked me to re-explain the issue to him again, and we got into a brief disagreement about how the MATRIX CLEAN
function worked - he claimed that was only for "Spot cleaning", which I told him was NOT true.
He finally suggested I delete my floor map and re-run another mapping session then try to replicate the problem again.
I was assigned a Ticket# to reference when I called them back with my findings.
After re-doing the mapping, I haven't been able to replicate the problem yet, and I'm leaning towards assuming the Bot works best with Mapped areas only,
and jumping between Mapped/Non-Mapped floors is not 100% supported (???)
196 people found this helpfulSending feedback...Sending feedback...HelpfulThank you for your feedback.Sorry, we failed to record your vote. Please try againThanks, we'll investigate in the next few days.Sorry, We failed to report this review. Please try again - 5 out of 5 stars
All around great robot vacuum
Reviewed in the United States on November 25, 2022TL;DR: This robot vacuum is awesome and worth every penny. Highly recommend this vacuum to everyone, my wife agrees! Happy wife, happy life! Might buy another for my upstairs. For a robot vacuum, it does what I expect and makes my life easier. I don't make it pick up large debris, robot vacuums seem to perform best with small debris. Large debris may get stuck or caught. Lidar works phenomenal, but with some hiccups when mapping house (mostly human error). Routing around obstacles works well, slows around objects and if anything is bumped it's so light and cushioned, it's not a problem. 5 stars overall. 4 stars deep cleaning and suction leaving room for improvement, it's a robot vacuum, what do you expect? Probably has Alexa integration, but I use Google assistant and it works great!
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I ordered this back in July 2022 and got it end of the month. I waited some time to let the excitement die a little before posting a review, but it never really did. This is my first robot vacuum and one of the best purchase decisions I have made this year. When researching for the right robot vacuum, I found that most of the highly rated vacuums don't seem to make it past 6 months or a year when reading reviews. Also manufacturers seems to make new models every year, so finding something that is reliable and lasts longer than this timeframe is hard to find. Of course, I am only onto my 5th month of owning this vacuum.
When I broke the vacuum out of the box, my first inclination was to take it out and get it started. But thinking about the other reviews I have read on this vacuum and others like it, I wanted to read the instructions first. This is not a regular vacuum that you plug in and push. It has lots of little parts that make it different and potentially not taking care of it properly could damage the device. So anybody reading this, read the instructions first. Understand how to properly take care of it and clean it. Also, comparing to other reviews, clean it regularly.
Now for my somewhat long review:
Is it quiet? Yes and no. It is a robot vacuum, how loud do you expect it to be? You're not doing the work, but it is. It is quieter than a regular vacuum, but no idea how quiet other robot vacuums are. If a robot vacuum is loud or quiet, who cares? What matters is that it can clean stuff.
Can you watch tv while it runs? Yes you can watch tv. Just turn up the volume a little, no need to blast it like when running a normal push vacuum.
Can it pick up everything? No, it's a robot vacuum. Don't put too much trust in it. What I typically do is remove all obstacles (cords, bags, blankets) from the ground and any larger debris that might get caught in the motors (cotton balls left from the dog, pieces left behind from chewed up toys, strings from rope toys).
Dog hair? My dog constantly sheds, but has short hair. I run it twice per week on thin carpet and once per week on hard floors. I don't notice the dog hair until I see what the vacuum picked up and it does a great job! The majority of stuff this picks up is dog hair and a lot of it. For longer haired dogs or thicker haired dogs, I assume this will get the job done as long human hair doesn't get stuck at all like my regular vacuum does.
Small leaves? It picks up small leaves and debris similar size, but may leaf some behind. It also might get caught in spinning brushes and make a slightly louder noise on hard floor. I waited for it to finish and then pulled the leaf out, no harm.
Dog kibble? Ok this one was an accident, didn't see it against the brown colored floor before starting vacuum. Sounded like the robot was choking and about to die, literally. I had to stop it right away and retrieve the small rock sized (width of thumbnail) dog food from the vacuum.
Can you run it when away from home? I read too many horror stories of vacuums cleaning pet poop, but it is not the reason I don't start it when I'm not home. Like the last two points, if something gets caught, you need to be there to fish it out. I may have spot checked the floor, but even that sometimes isn't good enough. Also, one time a week or two ago, it finally got confused and couldn't move past a futon leg. It kept spinning back and forth (maybe for 5 minutes) until I nudged the futon half an inch, then it broke free of its endless loop. This was the only time this ever happened since I got it. Every other time it does an excellent job of finding its way through, even finding its way through a jungle of table and chair legs.
Lidar mapping floorplan? Simply amazing! I had it map 4 different rooms. The first time was great, but missed a few minor areas, of which was my fault. I left things on the floor and in the way of the robot when it mapped the floorplan. The second time, I removed the obstacles, but it didn't map another room properly. The third time, I removed a chair, which the robot vacuum had just enough clearance to fit under (1st time it went under, 2nd time it did not), so that it can map that area of the carpet and not count it as a wall.
Lidar in general? It works great to avoid obstacles and get around legs of any sort. Only thing is if the leg is curved, like my kitchen table, it doesn't know when to properly maneuver around it. But no worries! The bumper is amazing! It lightly bumps in to obstacles and the vacuum does a minor adjustment to figure out how to go around it.
Damaging furniture? Nope! Doesn't happen. The robot is so careful around obstacles and even when it does bump things, its lightly bumps it and doesn't scratch or anything. When it approaches obstacles (walls or furniture) it moves at a slower pace. This thing is intelligent.
Suction? For a robot vacuum, it does everything it needs to and does it very well. There are different levels for suction in the app, I have only needed to use the normal section. The max suction I have never needed to use, but it is an option if things get too out of hand. There is also an ultra clean option, not tried it, but think it just spends more time going over stuff. If I ever try ultra clean option, maybe need to change deep clean star to a 5, but I'm making the assumption that it will never perform as well as a normal vacuum.
Battery? I run two rooms per day I run it, but sometimes do all 4 rooms when I forget to run it. It lasts easily to finish all 4 rooms with charge left over. I'm guessing lowest percentage of battery life was 35% or 40% after doing all 4, this is a wild guess though, could've been higher. For 2 rooms it's usually at 60% after it's done, that I know for sure.
Emptying? It has a bin that it empties to. If the robot either runs for too long (or not sure if it senses if it is full of junk) it may return to the docking station to empty itself. This system works great, but the bin needs to be cleaned out occasionally. There is also a filter in the bin system that needs to be cleaned, just like regular vacuums may have.
App? No issues running it on my Android. Can select rooms and see the layout easily. Drawing rooms works great as well!
Robotiness? It makes all the noises a robot vacuum should and it's awesome! Just thought you should know! Beep boop boop!
Ratings: I give it 5 stars because as it is a robot vacuum, it meets all of my expectations. 4 stars on deep cleaning and suction because it isn't perfect, but is excellent as a robot vacuum. I haven't used my regular vacuum in the areas that this one runs because it seems to do such a great job. Integration with Google works great! I don't use Alexa with this one. Again, this is one of the best purchases I made this year. Definitely recommend this vacuum to everyone. Don't spend $1k on something else.
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Absolutely abysmal cleaning and battery performance
Reviewed in the United States on December 6, 2023absolutely abysmal cleaning and battery performance
I bought this botvac to replace our Neato. The neato has been good but Neato is no longer producing botvacs and the support is all but gone. With that in mind we decided to replace the Neato even though it’s still performing well, at least for now.
We started looking for a self emptying model and one that’s only a vac because we have very little hard floors, a mopping unit would be a waste. Not having a proprietary bag was a big plus too. We looked at a lot of reviews after much debate settled on the Shark AV2501S AI Ultra as it checked all the boxes and had decent reviews. $550 was on the high end of our budget but when the price dropped to $279 on Amazon we quickly pulled the trigger!
The unit arrived over night and well packed as expected. We unpacked and put the botvac on it’s base and allowed it to charge over night before we even set it up. Setup went Ok, but the first indication of problems started as soon as we had it do it’s first mapping run. We watched it and it missed lots of areas that the Neato had no problem navigating even though the Neato is slightly bigger.
We wanted to check the full cleaning power so we set it to max and turned it loose. It came of the base ran about 1 min and then returned to it’s base... WTH? First fail. Restarted the full house clean on max again and same result! Second fail!
Ok, maybe it’s something I did wrong. Factory reset, set it back up, did another mapping run and sent it out again. SAME THING! Fail three.
Ok, I’m a bit stubborn so I send it back out again with recharge and resume & evacuate and resume both on. It only makes sense right? Low and behold, it actually starts to vacuum the house but… after about 45 min it returns to it’s base to empty and recharge. WTH? It’s supposed to have a 120min battery life! 3 hours later it finishes it’s run. Almost 4 hours to vacuum the house... The Neato did it in about 1 hour with plenty of charge to spare. Fail four! At this point it’s been an all day affair. Frustrated we leave it to charge over night and try again in the morning.
The next mornings attempt 2 went not much better. I deactivated the recharge and resume & evacuate and resume and sent it back out again with max. Shark states it has a 120min run time so we figured even though it was on max it should have no problem with our house which has 800sqft of open floor space. At first it wouldn’t start because it was asking to empty the dust bin. Ok, completely emptied the base and bot, blew them out with compressed air so they were squeaky clean and tried again. Success! It finally starts it’s run. At about the 40% battery remaining level or so I noticed the suction sound reduce down to the “normal” level. Not cool… It did manage to finish the run but I noticed it wasn’t picking up even small pieces of debris. Fail five!
Ok, my butt is really getting chapped about now so immediately I sent the Neato out on max power as we always do. Keep in mind the Shark had already done a run and the Neato needs to have the dust bin emptied every time so it’s empty too.
Time to compare the results. All the stuff the Shark clearly missed is gone and it only took about a hour as usual. Let’s see how much the Shark and Neato picked up. I took both dust bins and dumped them each onto a sheet of paper. OMG! The Shark performed abysmally. While I didn’t do any scientific measuring you can see the Neato picked up at least 5 times or more debris than the Shark. And that was right AFTER the Shark had done it’s run.
Bottom line – the Shark’s performance is atrocious. The suction is poor, the battery life is poor and the mapping is poor.
This thing is headed back to where it came from!
So disappointed...

1 out of 5 starsAbsolutely abysmal cleaning and battery performance
Reviewed in the United States on December 6, 2023absolutely abysmal cleaning and battery performance
I bought this botvac to replace our Neato. The neato has been good but Neato is no longer producing botvacs and the support is all but gone. With that in mind we decided to replace the Neato even though it’s still performing well, at least for now.
We started looking for a self emptying model and one that’s only a vac because we have very little hard floors, a mopping unit would be a waste. Not having a proprietary bag was a big plus too. We looked at a lot of reviews after much debate settled on the Shark AV2501S AI Ultra as it checked all the boxes and had decent reviews. $550 was on the high end of our budget but when the price dropped to $279 on Amazon we quickly pulled the trigger!
The unit arrived over night and well packed as expected. We unpacked and put the botvac on it’s base and allowed it to charge over night before we even set it up. Setup went Ok, but the first indication of problems started as soon as we had it do it’s first mapping run. We watched it and it missed lots of areas that the Neato had no problem navigating even though the Neato is slightly bigger.
We wanted to check the full cleaning power so we set it to max and turned it loose. It came of the base ran about 1 min and then returned to it’s base... WTH? First fail. Restarted the full house clean on max again and same result! Second fail!
Ok, maybe it’s something I did wrong. Factory reset, set it back up, did another mapping run and sent it out again. SAME THING! Fail three.
Ok, I’m a bit stubborn so I send it back out again with recharge and resume & evacuate and resume both on. It only makes sense right? Low and behold, it actually starts to vacuum the house but… after about 45 min it returns to it’s base to empty and recharge. WTH? It’s supposed to have a 120min battery life! 3 hours later it finishes it’s run. Almost 4 hours to vacuum the house... The Neato did it in about 1 hour with plenty of charge to spare. Fail four! At this point it’s been an all day affair. Frustrated we leave it to charge over night and try again in the morning.
The next mornings attempt 2 went not much better. I deactivated the recharge and resume & evacuate and resume and sent it back out again with max. Shark states it has a 120min run time so we figured even though it was on max it should have no problem with our house which has 800sqft of open floor space. At first it wouldn’t start because it was asking to empty the dust bin. Ok, completely emptied the base and bot, blew them out with compressed air so they were squeaky clean and tried again. Success! It finally starts it’s run. At about the 40% battery remaining level or so I noticed the suction sound reduce down to the “normal” level. Not cool… It did manage to finish the run but I noticed it wasn’t picking up even small pieces of debris. Fail five!
Ok, my butt is really getting chapped about now so immediately I sent the Neato out on max power as we always do. Keep in mind the Shark had already done a run and the Neato needs to have the dust bin emptied every time so it’s empty too.
Time to compare the results. All the stuff the Shark clearly missed is gone and it only took about a hour as usual. Let’s see how much the Shark and Neato picked up. I took both dust bins and dumped them each onto a sheet of paper. OMG! The Shark performed abysmally. While I didn’t do any scientific measuring you can see the Neato picked up at least 5 times or more debris than the Shark. And that was right AFTER the Shark had done it’s run.
Bottom line – the Shark’s performance is atrocious. The suction is poor, the battery life is poor and the mapping is poor.
This thing is headed back to where it came from!
So disappointed...
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Pretty easy to set up and operate.
Reviewed in the United States on December 26, 2023I did a good bit of research before deciding on the Shark. We have a Shark upright and another dustbuster size Shark so we are very positive about their products.
I chose a spot for the dock that doesn't really comply with the instructions but it hasn't affected the operation in the least. It is under a side table in a bedroom. Works very well from there.
I used the app to map my apartment, which it did very well. I closed the doors to rooms i didn't want it to go - either because i just want them cleaned more thoroughly by our cleaning service or i thought it might get stuck on the rugs. It handles rugs pretty well, though.
Minor complaint that others have mentioned: it doesn't take the same route each time. And it goes over the same areas more than once.
The first time it ran, it got itself stuck under a low riser dresser so i now put a stool in front of the dresser to prevent that.
I think the app is pretty slick and easy to use. You can set it to vacuum every day or any odd assortment of days. Ours runs twice a week to be sure the cat hair gets cleaned out.
First run complaint: since it was vacuuming under beds, it was probably going places that had not been vacuumed in a long time. So that first time, it filled the bin with cat hair and just stopped in mid run. I had to take it back to the dock but even then it couldn't off load the hair. It was too full and compacted so i had to remove the bin from the robot and clean it by hand. That hasn't happened again though. Just be aware if you have any areas like that.
The app lets you do the whole house, just one room, or a selected 5 ft square space. In the app, choosing Spot, it puts a square in the middle of the screen with the house map over laid. You choose the spot by moving the map under the square until it is over the area you want cleaned. It's not intuitive, but once you see it, you know how it works.
I read many of the older reviews that mentioned a magnetic strip to keep it from going certain places like off a step. I was wondering where those strips were because mine did not come with any. I almost returned it before the first run because i do have a sunken room and was concerned about it going off the step but it ran right up to the edge, stopped, and then ran along the entire width without a problem. Pretty impressive.
It will obviously have trouble negotiating table and chair legs so if you want those areas cleaned you will need to move the chairs.
It would also be nice to know how to deal with the sunken area of our home. For now, i take it off the dock and carry it to that room before turning it on. It does the room completely and returns to the starting point where i again have to pick it up and return it to the dock. Then, i have to use the app or the button on top to tell it to return to the dock, which works ok. Im just concerned if this confuses the mapping of the rest of the house. I wish the instructions addressed this issue.
UPDATE, Nov 13, 2025: I have been using the robovac for two years now and I still love it. I have discovered a few irritating features-
1. Make sure you don't have anything on the floor that could jam the machinery. My cleaning lady left a dryer sheet somewhere and it got sucked into the filter on the Shark. There is no warning and no other notification that the robot is no longer working.
2. The app keeps asking me to re-logon every time I need to start vacuuming. I have it set up to NOT do that but it seems to forget every so often. It's very inconsistent. The app just needs a little tweaking to be perfect,
3. If you have a separate room that isn't on the same level as the majority of your home, it isn't able to "map" the separate area. That would be a very-nice-to-have feature.
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Works pretty well, once you struggle through setup
Reviewed in the United States on July 3, 2026Overall I'm satisfied with the product so far, but have a couple of issues. Now that I have it set up, it operates as advertised. Using the phone app, I can direct it to go vacuum a room. It goes, vacuums the room, returns to base, empties direct into the base receptacle, and recharges. The initial setup was extremely difficult. It came with no manual, only a brief sheet of steps printed on a sticker on the device. They didn't work, so I hunted for a PDF manual online. A QR code which pretends to lead to the manual actually takes you to a shopping site. The manual, once found, is written vaguely to cover numerous different models. I was surprised that once I finally had the device paired to my phone, it still didn't seem to know which model it was and wasn't able to give me precise instructions in the app. It is finally working, and I enjoy that it can vacuum under beds. My house has a second story and I see no way to add the 2nd floor to the house map. I've only been able to vacuum the upstairs in manual mode where it just bumps around the floor somewhat randomly and haphazardly. It seemed to miss a lot, but once I sent it around 3 times the upstairs looks pretty good. The instructions I found online suggest that I should be able to map the upstairs, but it refers to options in the phone app that I don't see. I'm choosing to be satisfied overall with the quality of cleaning. It is noisy if you are trying to work or watch tv, so setting it loose while I am out of the house is nice.
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Really nice automated vacuum that does a great job cleaning
Reviewed in the United States on July 30, 2026Really nice automated vacuum that does a great job cleaning. I have two cats that shed a lot and this picks up seemingly all the hair off the floor every time it runs. It has good coverage of the entire floor and is able to switch between hard floor and carpet with ease. It sometimes gets stuck on a rug, but I think that is because the rug is low quality. The app will let you know when you need to clean or assist the robot and will try and diagnose the problem. Robot maps out the floor really well and is able to tell when something changes.
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A full and complete review of a Shark robot vacuum that I've actually used and put to the test!!!
Reviewed in the United States on December 13, 2025PLEASE READ MY FULL REVIEW!!!
I will not be attaching photo evidence of my review, for reasons that will become clearly understood once you've read this review to completion.
I highly recommend you read all other reviews for a well rounded understanding, but here is a review of 1 whole month worth of use, not just a review of anticipation of happiness after two days of ownership...
While the benefits of having something effectively clean your floors for you is the best feeling ever for busy households, this Shark is extremely efficient! Excellent suction power, mapping is more effective than the last Shark I had, and does great with thin rugs used for mud and gravel, and keeps up with 3 active crazy dogs. Although it is much noisier than any other model to my knowledge, it's because the suction of the robot and the emptying of it's bin into the charging dock is worth it.
The description of this Shark advertises that it scans it's surroundings so it does not run over dog mess, cords, etc. Coming from a month of experiences, I can tell you that is a lie!!!
I threw my last Shark away because after having 2 separate incidents of running through dog mess and spreading it ALL OVER the house, it was a lost cause. I was highly anticipating having the newest latest and greatest in the Shark line of robot vacuums, and became instantly attracted to this very specific feature. It is taller than the last robot, which now does not clean underneath our elevated couch and a few other items of furniture. Not a big deal. I understand that with this new feature, some things must be sacrificed. The scanner on top should be worth the few areas I'll need to clean under, right!?! Negative ghost rider.
In the instructions, it does state to make sure that all rooms are lit up to help aid in the scanners ability to see it's surroundings and adjust accordingly. In the middle of the afternoon, if it's not bright enough in the house, I can't help it any. The following incident is the third straw that has about broke the camels back. The puppy left a present in the hallway, of which no one noticed until late the following evening, well after the incident occurred, smearing the contents literally over the house!!!
With technology, there will be issues. However, I strongly feel this is false advertisement. The horror stories of these robot vacuums and animal presents are very real and a clear and present danger....horror stories straight from Poe's library. Technology as a whole, I do not feel, is able to address this very real issue.
Please DO NOT purchase this robot vacuum with hopes of avoiding this danger. Please plan your robots cleaning for later in the day after you've fully inspected all areas of your home for potential smear factors, as well as the most light penetrating every hidden corner where presents may be left...
I AM happy with how well it cleans my rugs, all of which are area rugs and indoor/outdoor rugs, with dog hairs of all lengths and colors, and dirt and gravel woven all inside it. Also, with my husband and I both in construction, you can only imagine how dirty we get.
I was lucky enough to get mine on a black Friday sale, which has eased the unhealthy level of anger I have inside me at this point in time, as I'm now on day two of a full deep clean/sanitize of all the floors in my home after said incident.
In conclusion to this lengthy emotional heartfelt review....
I do feel like this Shark vacuum has overall performed very well. It cleans much better than my previous model and I absolutely love the self emptying feature, as I do not have to remember every single day to dump the bin. I can absolutely deal with the elevated level of noise, in exchange for a cleaner house. Just don't be mislead and let your guard down. For the risk of coming home to a house of horrors is not something I'd wish on my worst enemy.
I don't often give reviews on products, but after my last 2 days of nauseating scrubbing and cleaning, I finally have a reason to contribute to the greater good.
Hopefully somebody benefits from me venting and I've changed someone's life with my diserte. Knowledge is power. Enjoy the privilege of first world comforts of house cleaning robots, but just remember the dangers. No pictures necessary.... And rant over. Good day.
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Fantastic Little Robot Vacuum
Reviewed in the United States on December 16, 2024We bought this during the 2024 Black Friday sales event. We previously owned a model from a different maker, but that one was a simple "bump" style that we had tired of over the last couple years. We wanted to try a smarter type that could also self-clean, so when this popped up on offer we took a chance and bought it.
We have three large dogs that constantly shed, as well as two cats; all are inside pets. We have hardwood floors throughout the house except for the bedrooms, so the plan was for this little guy to handle the hardwood floors while we vacuum the carpets with a standard vacuum cleaner. I haven't had the chance to do an actual mapping run of the house because we are still in the process of moving in and there are boxes and other items in various areas that haven't been put away. I've only let the little fella roam on his own without mapping, but I hope to have everything put away (or mostly put away) by the end of the year.
So far our little robot has done a great job on the hardwood floors. He picks up way more than the other robot vacuum ever did. It's amazing to watch it dock and empty itself into the base station, then get back to work all on its own. One great feature is how it cleans the brush roller. I'm not sure how it does it, but it does a great job. It does leave some hairs behind on the roller right in the middle when the metal support lies on the brush cover, as well as at the edges of the brush where it attaches to the motor. I wasn't surprise by that and it should be expected since those areas aren't easy to access without removing the cover and brush roll from the machine. The hairs came off super easy by hand, though. It was far easier to remove them than with the other vacuum robot we owned.
The base station holding tank would probably last 30 days in houses without pets, or with one small pet; however, with our 5 pets it filled up within a few days of running 1-2 times per day. I checked it after about 6-8 days of running and it was quite full. It might have been able to run for another day or two (maybe longer), but I didn't want to risk it and was already heading to the rubbish bin anyway, so I went ahead and emptied it.
The one frustrating thing I've found so far is the tall foam filter in the base dumps dirt out when you lift it out to clean it. I discovered that when I was emptying the base for the first time and decided to pull that out to give it a quick clean. Fine dirt just kept dropping out of it while I walked to the front door, leaving a trail of dirt behind. Now I know to only remove that when either outside or above the trash, both of which require lifting the base and taking it somewhere else. I can live with that slight inconvenience since the robot does so much work for me otherwise.
Overall I am very pleased with the purchase. I suppose there are more expensive options out there, but this one is fine for our needs. I MIGHT update this review once I have the little guy map the house and start doing fully automated runs.
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Top reviews from other countries
sttephanie3 out of 5 starsDificil conexão com o app
Reviewed in Brazil on August 18, 2025Demorei mais de 4 horas tentando conectar ele no wi fi, realmente muito dificil e pelo que vi muitas pessoas tem o mesmo problema. O app não está disponível em todas as regiões então vc tem que ter conta na loja de uma região que tenha o app e para quem fez a compra internacional na amazon, ao abrir o app vc precisa selecionar a região que comprou o robo e não região que vai usar.
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Peter R.1 out of 5 starsUSA Spec model does not work in UK
Reviewed in the United Kingdom on July 14, 2026Beware ! This robot is sent from USA , with a US plug . This will NOT work with the UK Shark App , I spent huge amount of time attempting to get up and running. Eventually contacted Shark customer service who told me they were unable to assist. Spent more time re packing, only option then was to print a label back to USA Indeanapolis , had to arrange UPS collection which cost me cash .
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Alan Flores1 out of 5 starsAPP NO FUNCIONA EN MEXICO
Reviewed in Mexico on February 4, 2024Amazon no debería de vender algo que no tiene soporte en México. Por otro lado, creé una cuenta de USA pero la app no funciona porque no deja verificar el correo. El correo de verificación si llega pero cuando vuelves a la app dice que lo ha sido verificado. Es un problema muy común que si lo buscas en internet tiene muchos años sin poderse resolver.
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C5 out of 5 starsAbsolutely Outstanding!
Reviewed in Canada on July 17, 2024I couldn't be happier with my Shark robot vacuum! From the moment I set it up, it has been a game-changer for keeping my home spotless. The setup was incredibly easy, and the app integration is seamless, allowing me to schedule cleanings even when I'm not at home.
The suction power is phenomenal, effortlessly picking up dust, pet hair, and debris from both carpets and hardwood floors. I love how it navigates around furniture and obstacles with ease, ensuring that every corner of my home gets cleaned. The self-emptying base is a fantastic feature, saving me time and effort while keeping the vacuum running efficiently.
One of my favorite aspects is the advanced mapping technology. It creates a detailed map of my home, so it knows exactly where to clean and avoids areas I don't want it to go. The battery life is impressive, easily handling my entire home on a single charge.
The Shark is quiet, efficient, and incredibly effective. It has truly made my life easier, and I can't imagine going back to manual vacuuming. Highly recommend this product to anyone looking for a top-notch robot vacuum!
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Jordan5 out of 5 starsSuper impressed
Reviewed in Canada on March 8, 2022I am SO impressed with this little robo vacuum! I did a lot of research before purchasing as we have a dog who sheds a lot, and this truly does live up to the reviews. We have carpeted floor and it's able to pull a lot of the hair out of the carpet. If you run it once a day or every other day with a shedding dog, you will be in good shape.
It mapped our entire floor perfectly in the first run. I was blown away. The technology has come so far! The app is clean and intuitive. It also makes setting up the Shark very easy. After it is finished mapping, you can add labels to each room, and schedule it to run at certain times, and in the rooms that you choose. If it gets full while it's doing the cleaning session, it will find its way back to the docking station, empty the dust and dirt, and then go back to wherever it left off. The only downside is that it can only map one floor in your house. If you're in a two story house, you can still use it on other floors by moving it to the floor you want to clean, and pressing the "clean" button on top of the vacuum, but you won't be able to do this from the app.
It is fairly quiet, and has a low profile. It's able to sneak under beds and tight to reach places very well. Battery life seems great and no concerns there. The docking station is small enough that it isn't an eyesore. It comes with a nice little mat that the robot drives onto. When the robot docks itself, empties into the docking reservoir after a few seconds. This part is fairly loud, but only lasts a few seconds.
For the money, you truly can't beat this powerful little robot!
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Product Summary: Shark AV2501S AI Ultra Robot Vacuum, with Matrix Clean, Home Mapping, 30-Day Capacity HEPA Bagless Self Empty Base, Perfect for Pet Hair, Wifi, Dark Grey | Matrix Clean, 360° LiDAR Home Mapping, 30-Day HEPA Bagless Self-Empty Base, Self-Cleaning Brushroll, Wi-Fi
From Shark
Price
One-time purchase: $419.99 24% Savings
List Price: $549.99
About this Item
- INCREDIBLE SUCTION: Powerful Shark suction picks up dirt and debris on all floor types—tackling even the toughest of messes in your home.
- NO SPOTS MISSED: With Matrix Clean Navigation, the vacuum cleans in a precise matrix grid taking multiple passes over dirt and debris for whole home, deep cleaning coverage.
- IT EMPTIES ITSELF: The bagless, self-emptying base holds up to 30 days of dirt and debris while its true HEPA filtration captures and traps 99.97%* of dust and allergens (*down to .3 microns).
- PRECISION HOME MAPPING: 360° LiDAR vision quickly and accurately maps your home so your robot can methodically clean detecting and avoiding objects in its path, day or night, adapting to everyday changes in the home.
- PERFECT FOR HOMES WITH PETS: With powerful vacuum suction, Shark’s self-cleaning brushroll, and HEPA filtration system the robot captures pet hair, dust, dander and allergens with ease.
- HANDS-FREE CONTROL: Set a cleaning schedule, initiate on-demand cleaning, or activate cleans all with sound of your voice using Amazon Alexa or Google Assistant.
- EXTENDED RUNTIME: Up to 120 minutes of runtime for whole-home cleaning. And with Recharge and Resume, the robot will return to the dock, recharge, and can pick up where it left off.
- BUILT, TESTED, AND PERFECTED: Shark puts their robots through rigorous testing to guarantee reliable, and high-quality performance.
- WHAT’S INCLUDED: 1 Shark AI Ultra Robot, 1 HEPA Self-Empty Base, and 2 Side Brushes.
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